iLuvSox

Frequently Asked Questions

Who is iLuvSox?

We are a premiere sock subscription deliverying to eager sock lovers all over North America.  We don’t just produce the trendiest, brightest, happiest socks on the market. We’re creating the snazziest, wildest, boldest socks – socks that make a statement and add a little swagger to your step. Haven’t heard a lot about us? Stay tuned, that’s all about to change.

 

What are the socks made of?

Socks are made of high quality materials. As you will receive a different socks each month, the materials will vary slightly but generally they are composed of 80% combed cotton, 17% polyamide, and 3% elastane.

 

Can I choose which socks I receive each month?

Nope - you’d ruin the fun surprise that way. Don’t worry though, based on your style preference, we select only the best designs and makes sure that you don’t receive duplicates. Also, remember we guarantee your satisfaction.

 

Can I buy gift subscriptions?

Absolutely! Click on “Gift It” and specify the gift recipient’s name and address when you checkout.

 

I want to treat my entire office to a sock subscription. How can I buy gift subscriptions in bulk?

You sure are a nice boss! Contact us and we can help you out with the bulk order.  We will make that easy for you.

 

Are these socks only for men?

While the socks are generally designed for men, we’ve seen plenty of women wearing them too.  They’re pretty versatile that way.

 

How do I know that the socks will fit me?

Socks will fit US men’s shoe size 8-13.  They will stretch a bit, so if you’re in that range, the socks we send you will fit well.

 

What if I don’t like the socks I receive one month?

Your satisfaction is guaranteed. In the highly unlikely scenario the sock of the month doesn’t suit your style, please contact us and we will send you a replacement.

 

When do I get my socks?

We mail our socks out on the 15th of every month.  New subscribers who sign up by the 10th of the month will get their socks mailed out on the 15th. Any sign ups after the 10th will have their socks mailed to them the next month (on the 15th).

 

When does iLuvSox bill my credit card?

If you are on the month-to-month plan, your credit card will be charged on the 5th of every month. The first month of a new account [month-to-month plan] is billed on the day you sign up.

 

Can I subscribe if I’m outside of North America?

Sure. Just enter your information like anyone else. We charge a flat rate of  $8/month for international shipments.

 

How do I know that my credit card info is secure?

We use Cratejoy.com to manage subscription billing; your billing info is stored securely in their PCI-compliant system, and your credit card numbers never touch our servers.

 

How do I update my billing/ shipping information?

You can do this by logging into your account and changing your billing or shipping information.

 

How do I cancel my subscription?

Sorry to hear you need to cancel, contact us and we’ll take care of it for you.

 

Still have a question?

We’re happy to help, contact us and we’ll get back to you asap!